SECURE PORTAL : Log-on to your account


North Fulton Pediatrics

Directions

Our office is located at 1285 Hembree Road in the Roswell Medical Center complex.
Google map »

Office Hours

Phone: 770-442-1050
Fax: 770-475-1621

Monday - Friday
8:30 A.M. - 5:00 P.M.
Saturday
8:30 A.M. - 11:00 A.M.
Note: We are Open On Saturdays from 8:30 to about Noon for sick appointments.
After hours care:
For Emergencies:
call 911 or go to CHOA (Children's Healthcare of Atlanta)
For minor illnesses: CHOA (Children's Healthcare of Atlanta)
or KIDS TIME PEDIATRICS - 404-943-1979
Staffed by pediatricians
Locations: Alpharetta, East Cobb, Sandy Spring, Lawrenceville, Suwanee

Dosing & After Hours

About Us



Learn how we operate to better help us serve you.

Office Policies


Our Office Hours

Our hours are:
Monday - Friday 8:30 A.M. - 5:00 P.M.
Saturday 8:30 A.M. - 11:00 A.M.
(Saturday appointments available for sick visits only)


New Patients

We ask all new patients to please arrive at least fifteen to thirty minutes in advance to fill out all new patient paperwork. Please bring all relevant paperwork from your previous pediatrician, including immunization records and laboratory test results.

Download our new patient form packets »


Scheduling Appointments

Due to frequent changes in health insurance coverage, please be prepared to show us your insurance card upon arrival for each visit.

Patients are seen by appointment only. We realize that children sometimes need immediate attention, but we ask that you call our office prior to arrival. Occasionally emergencies will arise which will disrupt the normal appointment schedule. We ask you to please be patient with us when this occurs. We apologize and appreciate your understanding.

Because well visits take more time in our schedule than sick visits, they must be scheduled separately. If your child is scheduled for a sick appointment, please do not ask us to perform a well check-up during the same visit, as we will not be able to do so.

We also ask that no more than two siblings be scheduled consecutively for well check-ups, as our appointment schedule will not allow for more; however, we will make exceptions for triplets.


Cancellations

If you are unable to keep your appointment, please notify our office at least 24 hours in advance so that another patient may be given this time.


Late Policy/Walk-in Appointments

We are always looking for ways to improve our practice and provide high quality healthcare to your children while also trying to make sure your waiting time is kept to a minimum.

We are becoming increasingly aware that many of our patients are arriving late for their scheduled appointments. Since seeing late patients makes subsequent patients wait longer, we have decided to institute changes in our office policy.

When you are 15 minutes late for your child's appointment, our front office staff will ask your doctor to help determine when best to see your child. You may be worked into the schedule with a wait, you may be given the next available appointment, or you may be asked to reschedule, especially if it is a well child visit. We are always trying our best to balance your needs with the needs of our other patients.

With this in mind, walk-in patients will also be asked to wait for the next available appointment to be seen. Siblings of patients with scheduled appointments will be considered as walk-ins. Of course, walk-ins will be worked in immediately if it is a medical emergency.


Contacting us by Phone

When you call our office (770-442-1050) your call will be routed through our voice mail system. You will be required to follow the prompts to reach the appropriate person to handle your needs. If it is necessary for you to leave a voice mail message your call will be handled on a basis of need and urgency. Although our phone nurses try to answer all your questions, we do not believe that quality medical care can be rendered by telephone, so please call for an appointment if you believe treatment may be required.

You will quickly learn that the first thing in the morning is a very busy time to call. Please try to call between 10:00 A.M. and 12:30 P.M. for less urgent concerns. Our office is closed for lunch from 12:30 P.M. to 1:30 P.M. All calls during this time will be answered by our answering service. The answering service will be able to reach the physician on-call in case there is an emergency.

Please call for prescription refills during office hours so that your child's chart may be reviewed. Please have your pharmacy telephone number available when you call so we may assist you more efficiently.


What to do in an Emergency

Call 911 immediately in cases of life-threatening emergencies.

All non-emergency calls are handled during regular office hours. If you have an emergency or serious problem after hours, please call our office at 770-442-1050 and discuss the problem with an advice line nurse who will counsel you accordingly. The advice line nurse will notify the on-call physician of any emergencies. Patients who must be seen after hours are generally seen at Children's Healthcare of Atlanta at Scottish Rite. We are on call 24 hours for emergencies.


Hospital Admissions

In the rare instance that your child will need to be admitted to the hospital, we admit to Children's Healthcare of Atlanta at Scottish Rite. At this time, we utilize physicians called Hospitalists to manage your child's care. These physicians are members of a new specialty dedicated to the care of hospitalized children. We keep in close contact with you and the Hospitalists while your child is at Scottish Rite and we will provide appropriate follow-up care.


After Hours Care

After office hours, if you need advice for the care of your child or if you believe your child needs urgent care, please call our office number: 770-442-1050. Our answering service will take your message. Your call should be answered within an hour, and, if truly urgent, sooner. If you have not received a call back within this time, please notify our answering service at
770-442-1050.

The nurses from the Children's Healthcare of Atlanta Advice Line are well trained and follow established protocols in answering your questions. They will be able to manage most of your child's problems over the phone and will be able to provide advice in the same manner as during office hours. If they cannot answer your question or if they believe your child needs after-hours care, the physician on call will guide you to the facility that will be best able to care for your child's problem with the most convenience for you.

For continuity of care, we request you follow this procedure. The next day, the physician on call reviews all calls answered by the Children's Healthcare of Atlanta Advice Line if you reached them by calling our office number.

Often, parents decide to take their child to an "Urgent Care" facility without calling us first. Urgent Care facilities vary in their ability to handle emergencies and to perform testing. Choosing the wrong facility may mean that your child will need to be referred to another center for further testing or care. This will increase your costs and delay the proper treatment of your child. Also, if you are part of a managed care plan and do not receive authorization from us for your visit, your insurance may not pay for this treatment.


Referrals

For all non-emergency referrals, please contact our office at least one week in advance. In the event your child may need to see a specialist, your HMO or POS insurance company requires that you be referred by one of our primary care physicians (PCP). If we have referred your child to a specialist, please contact our office at least one week prior to each scheduled follow-up appointment with the specialist, so we may contact your insurance company to get the necessary referral. If you are part of an HMO or POS plan and you do not receive authorization from us prior to your visit with a specialist, your insurance company may not pay for this treatment.

When it is necessary for you to obtain an emergency referral from our physician, your insurance company will require that our office provide them with certain information. Our staff will need to ask you questions such as the time, place, and date of the emergency visit as well as the reason for the visit, etc.

More information about patient referrals »


Fees, Collections and Insurance

We are sensitive to the rising cost of medical care and attempt to keep our fees as low as possible while at the same time provide quality care to our patients. An itemized bill will be given to you for services rendered at the time of treatment.

For all managed care patients on plans which we are preferred providers, your co-payment and/or deductible amount is to be paid at the time of service. Our office will file your insurance for you. If after your insurance has paid there is a co-insurance amount owed by you, payment is due within 30 days.

If you do not have insurance or are on a plan in which we do not participate, full payment is required at the time of your visit. We will supply the necessary information in duplicate for you to file your insurance claim. Please retain the second copy for your records, as we do not send a year-end statement. If a large bill is anticipated and financial arrangements need to be made a payment program may be arranged with our Practice Administrator prior to your visit.

If your child is hospitalized, our office will file your insurance claim and a bill will be mailed to you directly. All balances are due within 30 days unless other arrangements have been made with the office.

The parent/guardian or patient is responsible for payment of all fees. Please provide our office with your insurance card at the time of service. If you are not able to provide us with proof of coverage, full payment of your visit will be necessary at the time service is rendered. We will supply the necessary information for you to file your insurance claim, so you may be reimbursed. Please discuss any financial problems with us to avoid any misunderstandings or call our billing office at 770-442-1050.

Divorce Separation, and Custody Agreements

We understand that issues related to divorce are very difficult for the entire family.  However, we will not be party to custodial, separation or financial disputes relating to individuals with regard to minor children to whom services are provided.  All co-pays, co-insurance, and deductibles will be collected at the time of service from the individual accompanying the child at the visit.  Both parents have access to the minor child’s medical records unless we are provided with a copy of a court order that mandates otherwise.  We maintain that divorce, separation, and custody agreements should not enter into the medical care of a child; such matters should remain between the parents.

Accepted forms of Payment and Insurance

For your convenience, we accept cash, personal checks, Visa, MasterCard, American Express, and Discover.

We are a participating provider with:

  • Aetna
  • Blue Cross Blue Shield
  • Blue Cross Blue Shield
    Pathway X
  • Choice Care PPO
  • Cigna
  • Coventry
  • Great West
  • Humana National Preferred
    Health Plan
  • Lifewell
  • Multiplan
  • Piedmont/Wellstar ASO
  • Preferred Plan PPO
  • Southcare PPO
  • Supermed/MRN
  • United Healthcare
  • PHCS
  • Kaiser POS (Multiplan network only)

We are working on becoming a participating provider with many of our community's most popular health plans. Please check this page often for updates.

REMEMBER: Not all insurance plans are the same. Lower cost plans usually have higher co-pays and deductibles. North Fulton Pediatrics does not have information about your personal insurance coverage. We can only verify your child's benefits if we have your insurance contract number, subscriber's name and birth date.

Bring your insurance card every time you come in!

Understand your insurance coverage – What is your CO-PAY? What is your DEDUCTIBLE? What visits are covered?

Understand your PHARMACY benefits – Do you need 30 day or 90 day prescriptions? Should you have generic or brand names? What pharmacies can you use?

Understand your plan's REFERRAL requirements - Do you need referrals to see specialists? Do you need referral for emergency care? Which doctors and hospitals can you use?

Questions, Problems and Concerns about your Insurance? Contact your Employer's Human Resource office or your insurance plan's Customer Relations office.